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Errors Connecting to BLUECloud Central / Analytics - 11/5

Submitted by Ian Nosek on

UPDATE 11/9/26 9:05 AM
The post-migration issues are continuing; SirsiDynix is continuing their investigation.

  • BLUEcloud Analytics
    • We do not yet have a successful harvest of transactions
  • BLUEcloud Commerce
    • Payments may be going through to ProPay however; you may need to manually pay the bills with the Payment Type of PROPAYUPD

We will continue to update as we have more information.

UPDATE 11/6/26 10:30 AM: SirsiDynix is continuing to investigate post-migration issues with the BLUEcloud platform. They have confirmed the following services are impacted:

  • BLUEcloud Analytics
  • BLUEcloud Commerce
  • CEP
  • CloudSourceOA
  • Web Services connectivity

We will provide an update once these services have been restored.

UPDATE 11/5/26 2:31 PM:
SirsiDynix is again experiencing issues with the BLUEcloud products. We are in contact with them and will update this Known Issue as we have more information.

UPDATE 11/5/26 11:35:
SirsiDynix has resolved the connectivity issues with BLUEcloud. You should now be able to login to all BLUEcloud services including BLUEcloud Analytics. This should also have resolved the issues with taking payments in WorkFlows with credit card swipes.

Please let us know if you experience any further issues by opening a ticket.

UPDATE 11/5: We're experiencing some post-migration connectivity issues with BLUECloud this morning. We are in contact with SirsiDynix on resolving this issue and will provide an update once services are online.

SirsiDynix has completed the migration to Microsoft Azure and BLUECloud services are back online.

Please note that today's regularly scheduled harvest did not occur due to the maintenance, so BLUECloud Analytics data will be a day behind. We expect the next harvest to complete as expected and regularly scheduled reports should resume by Thursday 11/5.

Thanks for your patience!

SirsiDynix will be migrating their BLUECloud Platform to Microsoft Azure. The maintenance period is set to begin at 11PM on Tuesday, November 3 and is expected to take up to 16 hours. All BLUECloud products, including BLUECloud Central and Analytics will be unavailable during the maintenance window.

Regularly scheduled reports are likely to be impacted and may need to be run manually once SirsiDynix support has finished the migration. We will send notice once the BLUECloud services have been restored.