Following the addition of a PIN requirement for all SWAN Hoopla subscribers, patrons are reporting an error when attempting to access their account: "Yikes, something is wrong"
SWAN staff are reaching out to Hoopla to troubleshoot the issue and will update this case as additional information becomes available.
Updates
| Date | Description |
|---|---|
Verifying accounts on 12/11, it appears Hoopla access has been fully restored. If patrons continue to encounter errors with their Hoopla accounts (in Hoopla or Enterprise), please ensure they have the correct PIN entered in their Hoopla account settings, accessible from the Hoopla website or apps. |
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Hoopla has resolved the issue for patrons logging in via the Hoopla web, iOS, and Android portals. We continue to experience issues when accessing materials via Enterprise, but the correction may just be delayed. It should be noted, however, that while patrons are now able to login using their Hoopla-registered account, it's possible they will still see an error when accessing materials. This is due to a mismatch between the PIN they entered in Hoopla and their actual library PIN. This can be resolved by entering the correct PIN in the Hoopla settings, noted in Hoopla's provided how-to guides: iOS: http://go.midwesttape.com/l/279222/2019-10-14/8z4rg/279222/141695/hoopl… Android: http://go.midwesttape.com/l/279222/2019-10-14/8z4rd/279222/141693/hoopl… Web: http://go.midwesttape.com/l/279222/2019-10-14/8z4rj/279222/141697/hoopl… |