Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again.
The following services are impacted during these outages:
- Enterprise & Aspen catalog My Account
- Enterprise & Aspen catalog hold placement
- Enterprise & Aspen catalog item availability
- Transit/Delivery Label tool
- Online Patron Registration tool
- BLUEcloud Mobile
- BLUEcloud Mobile Staff
- BLUEcloud Circulation/Cataloging/Acquisitions
- OpenAthens authentication
Updates
| Date | Description |
|---|---|
We determined that the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain Symphony stability and follow-up with EBSCO to troubleshoot further on Monday. |