Following the most recent Aspen release, holds and formats are unavailable for some grouped works in Aspen. Some records are showing the message "The library does not own any copies of this title," and they are missing the hold button and location information.
SWAN is working with the Aspen developers to resolve this issue as quickly as possible, but you will likely see this problem throughout the day today, June 8th, as a full index of Aspen runs.
In the interim, library staff can place holds through WorkFlows, and patrons can place holds through the BLUEcloud Mobile app.
Updates
| Date | Description |
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The index is complete and the issues with holds, locations information, and formats is resolved. |
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We are now using the new version of the index and holds, formats, and locations appear normally in the catalog. That said, the index is still running and not yet complete, so there may be some records that are not appearing in the catalog. We anticipate this will be resolved by the time libraries open in the morning, June 9th. |
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As of 4:00 p.m. the Aspen indexes are still running. Once the index completes, we will see the holds, format, and missing location issues resolve. We will continue to monitor throughout this evening. |
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Issue created |