We have reports of missing checkout history lists in patron accounts on Aspen and LiDA. We have been able to duplicate the issue and have opened a ticket with ByWater. We will update this known issue as we have more information.
Updates
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The backup import in production is complete, and on initial testing it looks to be successful. If you see any issues with your history, please open a ticket. |
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Testing of the backup import on the test server was successful, with previously missing histories displaying and no large scale duplication of titles. Bywater staff will complete the backup import in production early Wednesday morning, and SWAN will update the membership when the backup import has completed. |
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At around 10PM this evening, Bywater staff will restore checkout histories from a backup from Thursday, Feb 6th. We have been assured that this backup will merge with any checkout history added since Feb 6th, and patrons will see their full checkout histories once again. This process may require some downtime, or the catalog may be slow, while the backup restores. |
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Unfortunately, checkout history is not fully appearing for some patrons. We've had reports of patrons' histories that are completely missing or partially missing, only containing titles currently checked out. We're working again with Bywater support to resolve these issues with our server, including the possibility of restoring reading histories from a backup. |
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We are now seeing checkout history in our catalog. We believe this may be due to a certificate error on our Aspen production server. Thank you for your patience as we worked with our Aspen hosting provider to address this issue. |
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As of Monday morning Feb 10th, we are still not seeing checkout history in the catalog. We're continuing to work with Bywater support to resolve this issue. |
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Issue created |