Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription.
Updates
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SirsiDynix is currently experiencing issues with email delivery from the new BLUEcloud Private Intelligence Server. At this time, delivery issues appear to be isolated to libraries using Google Workspace. We're working with SirsiDynix support on a resolution and hope to have an update soon. While we work with SirsiDynix on a resolution you can run the reports manually and export them as Excel files. Follow these instruction if you are not familiar with manually running reports from your BLUEcloud Analytics subscriptions. Follow the directions on the Login to BLUEcloud Analytics page of the SWAN website Click on My Subscriptions 
Click on the underlined name of the subscription to run the report 
Export the report
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When you open a ticket regarding missed report emails please include your email service provider. If you have already opened a ticket please update the ticket with your email service provider. Initial appearances suggest this is an issue with libraries using Google Workspace but we want to make sure it is not happening with any other email service providers. |
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Issue created |