We have had several EDI reports stalling recently. We had another EDI report stall today. We were able to see the report today was stalled because it was not able to login to the Ingram server.
We have suspended all EDI File Retrieval and EDI File Transmission reports until we are able to resolve the issue.
Updates
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The issue we have been observing is due to Ingram resetting passwords for their sFTP site. You need to contact Ingram for your updated credentials. All EDI reports will remain suspended until you have updated your Ingram vendor records with the updated information you receive from Ingram. Please open a ticket when you have updated your vendor records and we will work with you to test your reports prior to un-suspending them. Use the following information provided by Ingram to receive your updated credentials: As part of a recent internal audit, our Security Team is implementing an unplanned password update to the sFTP passwords used to transmit EDI orders and upload MARC records. We understand that advanced notice is preferred, and we thank you for your patience in this instance. Going forward, this process will occur more regularly as part of our ongoing commitment to protecting your data and strengthening system security. Your Action is Required The email address where credentials should be delivered Credential Delivery Details Please note: The link will remain active for 24 hours only. If you have any questions, please contact us at libraryedi@ingramcontent.com. If you have already initiated this process, please disregard this message. Thank you for your prompt attention to this matter. |
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We do not yet have a resolution to this issue. We appreciate your patience as we continue to work with SirsiDynix and Ingram to resolve it. |
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Issue created |