Acquisitions EDI Processing Errors

We are experiencing an sporadic issue with reports for libraries that have been able to update their credentials and unsuspend their reports. While some reports finish without issue, they may stall the next time they are run. We are attempting to work with Ingram regarding this issue as it appears this is something to do with their server not responding to our login. We are also working with SirsiDynix to fix the bug that is stalling the report when it does not get a response from Ingram's server.

We have worked with most of you and have been able to unsuspend your EDI reports. If you received your updated credentials but haven't yet tested with us please update your existing ticket regarding your Ingram credentials. If you do not have an existing ticket you should create one to schedule your testing. If you have not yet received your updated credentials from Ingram please contact them.

It has been reported Ingram has not been timely with getting new credentials out once libraries contact them. Be sure to reach out to Ingram even if you have updated your vendor records for sFPT prior to this issue. It appears they updated credentials for all of their customers. You can connect with your peers on the SWAN Community Forums thread about your experience with Ingram. 

It is important to coordinate with us prior to unsuspending or running your EDI reports. We need to make sure we are monitoring the reports and available to stop them if they stall while running. Two SWAN libraries have received their updated credentials and successfully modified their vendor records. We worked with them to test their EDI reports; those tests were successful.

The issue we have been observing is due to Ingram resetting passwords for their sFTP site. You need to contact Ingram for your updated credentials. All EDI reports will remain suspended until you have updated your Ingram vendor records with the updated information you receive from Ingram. Please open a ticket when you have updated your vendor records and we will work with you to test your reports prior to un-suspending them.

Use the following information provided by Ingram to receive your updated credentials:

As part of a recent internal audit, our Security Team is implementing an unplanned password update to the sFTP passwords used to transmit EDI orders and upload MARC records. We understand that advanced notice is preferred, and we thank you for your patience in this instance. Going forward, this process will occur more regularly as part of our ongoing commitment to protecting your data and strengthening system security.

Your Action is Required 
Please reply as soon as possible with the following information so we can generate and send your new credentials:

   The email address where credentials should be delivered 
   Your preferred availability

Credential Delivery Details
Your new credentials will be sent via an automated email from 
no-reply@ingramcontent.com, which will include a one-time access link.

Please note:

   The link will remain active for 24 hours only. 
   The link can be accessed one time only. 
   Be sure to securely save your credentials after accessing them.

If you have any questions, please contact us at libraryedi@ingramcontent.com. If you have already initiated this process, please disregard this message.

Thank you for your prompt attention to this matter.

We do not yet have a resolution to this issue. We appreciate your patience as we continue to work with SirsiDynix and Ingram to resolve it.

Issue created