We're seeing high load issues and timeouts in the catalog. Our hosting provider is investigating.
Updates
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A CAPTCHA has been implemented, so users may see a CAPTCHA when load is high. Users will only see the captcha once - after an IP address is validated, they will no longer see the CAPTCHA and they will not need to validate over and over again. |
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Load has improved. Our hosting provider is looking to implement a captcha if load gets to a certain rate, so it would only be active if we are under a bot attack. |
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The high load appears to stem from bots spoofing residential IP addresses. At the moment, the best way to ensure our catalog runs smoothly for legitimate use is to implement a CAPTCHA. Our hosting provider is implementing this shortly. |
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We are still seeing slowness, but search functionality is restored. Our hosting provider is continuing to investigate. |
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Issue created |