SWAN is experiencing an issue with email delivery. This issue is affecting all email coming from Symphony (PIN resets, checkout receipts and reports). This is also affecting emails being sent to alias email addresses.
Updates
| Date | Description |
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We appreciate your patience as we worked on resolving this issue. We have re-run and re-sent the BLUEcloud Analytics report subscriptions that were not delivered; you should see those emails now. We are also in the process of re-running and sending Patron Cleanup reports that were not delivered on the 15th. You will receive those reports by end of day today. |
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Our email service has been restored and emails will go through as normal from now on. We don't anticipate any further disruption. |
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SendGrid, our mass email provider, stopped processing emails for our account. We are working with SendGrid to resolve this and will continue to update this Known Issue as we have more information. The following emails are not going through:
Use the following links to our documentation to Login and Logout of MessageBee Portal and Processing Notice Errors in MessageBee to identify any issues with notice deliveries while we are not receiving the daily report digests. |